SOFTWARE
WORKFORCE MANAGEMENT
QUALITY AUDIT SYSTEM
The Quality Audit System (QAS) is a mobile platform where operations managers or supervisors can efficiently monitor and report the quality of tasks completed.
This easy-to-use system eliminates paper-based processes and facilitates real-time audits of routine, periodic or ad-hoc schedules.
Fully customisable checklist
system for easy audits and reporting
FEATURES
Customize audit checklists to suit client’s environment and task elements
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Configure routine, periodic and ad-hoc schedules that require inspection
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View individual and aggregated scorings for completed tasks
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Track audit progress and inspection status
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Assign audit resources
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Generate performance and management reports
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Cloud-based web platform that does not require server infrastructure
CASE STUDY
PROBLEM STATEMENT
While quality is a critical aspect of any service rendered, it is often time consuming and subjective
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Most cleaning companies practice traditional quality control methodologies which are tedious and not efficient
OUR SOLUTION
Digital quality audit system ensures efficient inspections
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Customisable checklists for individual jobsites and task elements
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Paperless system with configurable reports and KPI dashboards
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Central performance database is useful for performance analysis and further data analytics
BUSINESS CASE
Operations Managers and Supervisors typically spend up to 60 hours a month collating and submitting KPI reports. The Quality Audit System will help to reduce ‘double work’ by up to 70%
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Real-time audit updates allow Managers to have increased visibility on performance, allowing them to resolve issues immediately
WORKFORCE MANAGER
REAL TIME ONSITE AWARENESS
COMMUNICATION
Assign job to onsite staff and receive instant acknowledgement.
WORK ORDER MANAGEMENT
Keep track of job status and time spent. Improve customer satisfaction by providing self service options such as work status listing.
RESOURCE ALLOCATION & IMPROVE PRODUCTIVITY
Use the data to analyse work performance and better resources planning and dashboards.
Work Order Planner​
Periodic Scheduler
Weekly, Monthly, Quarterly, Yearly
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Daily Scheduler
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Ad-hoc via sensors and customer request
Reports & Dashboards
Number of Monthly Work Order
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Number of Daily Work Order
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Work Order Status Summary