SOFTWARE
WORKFORCE MANAGEMENT
QUALITY AUDIT SYSTEM
The Quality Audit System (QAS) is a mobile platform where operations managers or supervisors can efficiently monitor and report the quality of tasks completed.
This easy-to-use system eliminates paper-based processes and facilitates real-time audits of routine, periodic or ad-hoc schedules.
Fully customisable checklist
system for easy audits and reporting
FEATURES
Customize audit checklists to suit client’s environment and task elements
Configure routine, periodic and ad-hoc schedules that require inspection
View individual and aggregated scorings for completed tasks
Track audit progress and inspection status
Assign audit resources
Generate performance and management reports
Cloud-based web platform that does not require server infrastructure
CASE STUDY
PROBLEM STATEMENT
While quality is a critical aspect of any service rendered, it is often time consuming and subjective
Most cleaning companies practice traditional quality control methodologies which are tedious and not efficient
OUR SOLUTION
Digital quality audit system ensures efficient inspections
Customisable checklists for individual jobsites and task elements
Paperless system with configurable reports and KPI dashboards
Central performance database is useful for performance analysis and further data analytics
BUSINESS CASE
Operations Managers and Supervisors typically spend up to 60 hours a month collating and submitting KPI reports. The Quality Audit System will help to reduce ‘double work’ by up to 70%
Real-time audit updates allow Managers to have increased visibility on performance, allowing them to resolve issues immediately
WORKFORCE MANAGER
REAL TIME ONSITE AWARENESS
COMMUNICATION
Assign job to onsite staff and receive instant acknowledgement.
WORK ORDER MANAGEMENT
Keep track of job status and time spent. Improve customer satisfaction by providing self service options such as work status listing.
RESOURCE ALLOCATION & IMPROVE PRODUCTIVITY
Use the data to analyse work performance and better resources planning and dashboards.
Work Order Planner
Periodic Scheduler
Weekly, Monthly, Quarterly, Yearly
Daily Scheduler
Ad-hoc via sensors and customer request
Reports & Dashboards
Number of Monthly Work Order
Number of Daily Work Order
Work Order Status Summary